Patient Transport Liaison Officer

Exciting full-time opportunities available for a Patient Transport Liaison Officer to join our team at West Suffolk Hospital in Bury St Edmunds

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Who Are We?

At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

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What Can You Expect?

We are looking for a dedicated invididual to join us in the role of Patient Transport Liaison Officer, working 37.5 hours per week at West Suffolk Hospital. You will play a vital role in ensuring smooth patient discharges and excellent transport coordination at hospitals in the region.

In this role, you can make a huge difference to patient’s journeys through liaising with other healthcare professionals at different levels, both internally and externally.

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Summary Of Main Duties Include

Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.

Collaborate with hospital teams to streamline patient flow and prioritise transport needs.

Carry out risk assessments as required.

Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.

Maintain clear communication between wards, patient flow teams, and transport providers.

Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.

Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.

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What’s In It For You?

Competitive salary £28,000 per annum

Contractual sick pay after 12 months service

Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured

Increased holiday allowance for long service

​Refer a friend scheme Earn up to £500 for each friend you bring on board

Pension scheme

Full training for the role, induction and ongoing mentorship

Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for

HTG-UK you will need

Enhanced DBS check (Conducted during onboarding if successful)

Right to work in the UK

Full UK manual driving licence

Satisfactory employment and character references

A satisfactory medical assessment

Successful candidates will also need to successfully complete mandatory training on commencement of employment.

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Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at

HTG-UK are expected to

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)