Contract Liaison Officer (Fixed term contract)

Customer Liaison Officer

Details on the role

Site Based covering Rickmansworth, Harrow, High Wycombe, Chelmsford - will be based on site for period of time not expected to travel to all areas every day

Fixed Term Contract until March 2027

Typically working 37.5 hours, 8.30am - 5.00pm

£35,000 per annum ( Converted into Hourly rate)

Full UK licence required ( Option of Mileage or a company van)

An outline of your responsibility - Contract Liaison Officer

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service provide to our clients, with a passion to go the 'extra mile'
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping ​these in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers
• Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
• Carry out site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Manage any reporting required for the Contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do