Care Coordinator

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

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Coordinate rotas and allocate care/support staff to ensure continuity of care

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Be the central contact for customers, families, and professionals

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Support new referrals, care planning and customer communications

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Maintain accurate records and use electronic monitoring systems

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Line manage care/support workers and support with queries

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Monitor service delivery, resolve issues and escalate where needed

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Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)

What

We’re

Looking For

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Strong communication

and telephone skills

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Good IT and administrative abilities

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Customer service experience (1 year+)

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Experience in the care sector

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Ability to prioritise, multitask and stay calm under pressure

Desirable

Experience managing people or working in a regulated care setting.

Benefits

• Company mobile phone
• Refer-a-Friend bonus (£100 – T&Cs apply)
• Blue Light Card – enjoy discounts for you & your family
• Your Care GP Online Services
• 24/7 support via Norfolk Support Line
• Access to workplace mental health first aiders

PLEASE NOTE

Sponsorship is not available for this role.