Dedicated Relief Security Officer

Security Officer - Dedicated Relief

£14.98 per hour

12 hour shift 0700-1900

Qualifications

-Skills for Security trained & certificated

-SIA licensed / PSA (Ireland) licensed

-First Aid trained & certificated

-ACT Awareness certified (formally Project Griffin), as applicable

-IT literate

-Physically fit

Previous Experience

-Corporate Customer Services background (desirable)

-Ability to use MS Windows and MS Office applications

-A sound understanding of electronic security Access Control & CCTV systems (mandatory)

Personal Skills

-Customer Facing/front of house skills

-A high standard of bearing and turnout

-Excellent telephone manner

-Ability to demonstrate a commitment to delivering a high quality service

-Ability to liaise with others at all levels including senior management and customers clients

-Ability to work within established procedures and contribute positively to any improvements

-Disciplined and Professional attitude

-Proficient in written and oral communication

-Computer literate and good administration skills

-Ability to deal with and control emergency situations

-Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with UK & Ireland Health & Safety Statement of Intent

-Comply with Global banking organisation commitment to corporate social responsibility and in support of the Global banking organisation Environmental Sustainability Statement and Goals

-To read, understand and comply with Global banking organisation Code of Conduct

-Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'

-Good time keeping and low sickness levels

-Should be proactive and self-motivated

-Support with holiday, sickness or extra cover when required.

Responsibilities & Specific Tasks

-Develop and maintain first class customer service relations with client staff, business partners, key stakeholders, including landlord security team and building residents and visitors

-Supervision of CCTV, access control and other protective systems, and act as a first line response to activations & incidents, including first aid

-To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including working with landlord security teams - building lock downs, evacuation, first aid response etc.

-To produce timely reports of incidents and alarm activations, and check & log reports submitted from the security team whilst taking appropriate action, including administration of all site based and client documentation

-To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff

-Escorting of contractors and cleaning operatives in line with agreed procedures

-Conduct loss prevention, internal & external patrols in line with agreed policy and procedures

-To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures

-To provide cover for Global banking organisation receptionist for breaks as required, including on-site client events

-To react positively and professionally in support of security operations and emergency situations as required

-Successfully complete site induction training to satisfactory standard, including completion of Global banking organisation Dawn Raids online training module within the training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management

-Complete satisfactory probationary assessment as part of personal training and development plan.

Operational Duties

-Should be able to cover in the role of security receptionist when required.

-To maintain contact with both the client and VSG management in accordance with specific and routine instructions.

-To follow and comply with all site routine procedures.

-To maintain communications with Corporate Security and London Command Centre (LCC) in support of local and wider operations.