Business Support Assistant

Process patient Email referrals and electronic ERS referrals; liaise with secondary care; follow up of non-appointed patients; send out appointment booking details to patients; assist patients with the booking of ERS appointments. Resolve any arising issues. Process incoming documents and forward as appropriate. Monitoring and processing emails. Dealing with patient queries, in person, by telephone or email. Produce accurate clinical correspondence, reports and other documentation. Monitor and action administration worklists within agreed timescales. Scan, upload and accurately file patient-related documentation within electronic records. Respond to enquiries from clinicians, healthcare providers and external organisations, escalating where appropriate. Prioritise workload effectively to ensure deadlines and service requirements are met. Provide administrative support to clinicians and the wider Practice team as required. Insurance Documents & Non-NHS Work Photocopy and scan insurance documents i.e. medical examination forms. Generate an Invoice and log accordingly. Log onto Practice IT system when completed and sent. Process Subject Access Requests (SARs), medical reports, solicitor requests, DVLA forms and other private work in line with Practice procedures. Maintain accurate records of all non-NHS work and associated charges.

Email

Sending and receiving documents via e-mail is a large part of the role, so confidence in using Microsoft Outlook is vital. Periodically Add referral templates to Practice IT system. Maintain address and telephone number files (computer and hard copy). Check letterheads are up to date. Check workspace is up to date and tidy. Review and update referral pathways, contact information, referral destination information and supporting resources. Participate in training, development activities and Practice meetings as required. Review and update standard templates, forms and administrative processes to support efficient service delivery. General Provide cover for colleagues during periods of annual leave, sickness absence and other planned absences. Comply with Practice policies, information governance requirements and confidentiality standards. Undertake any other duties appropriate to the role as reasonably requested by the Management Team.