Out Of Hours Team Leader

The post holder will provide operational leadership and management support outside of normal business hours, helping to ensure continuity of service delivery and an excellent experience for patients, clinicians and stakeholders.

Working Pattern

Up to 25 hours per week, worked across three days (Friday to Sunday), providing operational leadership and support throughout the out of hours service period.

Key responsibilities include

Operational Management Providing expert operational support and guidance to colleagues and stakeholders. Supporting compliance with NHS, CQC, GDPR and contractual requirements. Identifying opportunities for service development and operational improvement. Supporting implementation of new systems, processes and service changes. Acting as a mentor and subject matter expert for operational colleagues. Leadership and People Management Line managing Operations Assistants and Senior Operations Assistants. Conducting supervision, appraisals and performance reviews. Supporting recruitment, induction and training activities. Allocating workload and ensuring resources are deployed effectively. Promoting a positive, supportive and high-performing team culture. Service Delivery Managing stakeholder enquiries and communications professionally and efficiently. Supporting the use of clinical and operational systems including EMIS Web, ERS, Semble and workforce scheduling platforms. Ensuring accurate record keeping and data management. Coordinating workforce scheduling and operational service coverage. Supporting onboarding processes and system access for new staff. Quality and Improvement Supporting audits, incident investigations and corrective actions. Identifying and implementing opportunities to improve service delivery. Working collaboratively with other departments to support organisational objectives. Maintaining high standards of confidentiality, governance and information security.