GP Receptionist/Administrator

Key Responsibilities

Greet patients and visitors in a courteous and professional manner. Be able to cover all reception position as neccessary. Electronic processing of all workflow increasingly important Manage patient appointments using the surgerys booking system. Answer telephone calls promptly and handle enquiries efficiently. Directing patients based on their needs. Registrations of new patients computer data and update patient records. Process incoming and outgoing correspondence and messages. Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary. Maintain confidentiality and comply with data protection regulations at all times. Support the clinical team by coordinating patient flow and managing waiting areas. Handle administrative tasks such as filing, scanning, read coding and managing incoming post. Assist with billing and payment processing where applicable. This list is not exhaustive and may include other duties as assigned.