Community Services Officer (Cost of Living)

About the role

Horsham District Council are looking for a Community Services Officer (Cost of Living) to join the Community Services team to coordinate multiple strands of cost of living support and interventions available locally for residents. The Council has secured significant financial support to help residents manage the current cost of living pressures; this includes financial support through our Revenues & Benefits and Housing services but also additional money advice services through Horsham Citizens Advice Service.

In addition, the Council has invested in software to enable it to identify targeted proactive interventions to support residents. You will be responsible for assessing data sets and recommending the campaigns of tailored support.

As Community Services Officer (Cost of Living) you will work in partnership with a number of key organisations including local charities, Citizens Advice, Age UK and voluntary sector organisations to improve outcomes for local residents. You will assist in tasking additional staffing resources and report on the impact of the proactive campaigns.

About you

To succeed as Community Services Officer (Cost of Living) you will have good analytical and problem-solving skills, and a track record of working in partnership with multiple stakeholders to achieve shared goals. You will have experience in dealing with people from a wide range of backgrounds, a high standard of written English and a competent IT user. You will be able to work as part of a team as well as on own your initiative.

For an informal discussion about this role please call Mandy Cunningham, Community Services Manager on 01403 215082 or Liz Burt on 01403 215517.

About us as an employer

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by, offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package, including an online discounts platform, and membership of the Local Government Pension Scheme (LGPS), which provides an attractive employer contribution.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit our Jobs and careers page to find out more about Working for Horsham District Council and Our employment commitments.

To apply

If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.

Internal applicants, if you would like to apply for the role, please submit an expression of interest to HR@horsham.gov.uk explaining clearly how you meet the criteria and what you feel you can bring to the role.