Care Co-ordinator

About us

We are a growing, family orientated training practice with a current list size of around 11,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.

Job description

We are seeking a caring, organised and motivated Care Co‑ordinators to join our friendly GP practice team. This role combines personalised care and patient‑navigation responsibilities with essential front‑of‑house and administrative duties, supporting the smooth and effective operation of the practice.

You will play a key role in ensuring that patients—particularly those who are frail, elderly, or living with long‑term conditions—receive joined‑up, person‑centred support. As an integral member of our reception and administrative team, you will help patients access the right care at the right time while maintaining high standards of service and professionalism.

The postholder will work with a diverse range of people from a variety of cultural and social backgrounds. The ability to work confidently, sensitively and effectively in a varied and sometimes demanding environment is essential.

The successful candidate will have excellent communication and interpersonal skills, be patient, empathetic and highly organised, and will bring experience of working in health, social care or other support roles involving direct contact with individuals, families or carers.

Key Responsibilities

Personalised Care & Care Co‑ordination

Proactively identify and work with people who would benefit from care co‑ordination, including those with complex needs.

Support patients to develop and review their personalised care and support plans.

Act as a central point of contact, helping patients navigate health, social care and community services.

Liaise closely with GPs, nurses, social prescribers, health and wellbeing coaches and other MDT members.

Assist with follow‑up after hospital care, transitions between services, and ongoing communication.

Reception & Front‑of‑House Duties

Provide a welcoming, professional reception service to all patients and visitors.

Book, amend and triage appointments (telephone, face‑to‑face and online).

Process home visit requests, clinical messages and signposting queries.

Handle incoming calls, emails, online requests and post.

Support with test result queries and specimen handling in line with protocols.

Administration & Data Quality

Register new and temporary patients and update patient information.

Process repeat prescriptions following practice guidelines.

Scan, index and code clinical documents using appropriate SNOMED codes.

Maintain high‑quality record keeping and support data collection for audits/service improvement.

Professional Standards

Maintain confidentiality and data protection at all times.

Follow safeguarding, health & safety and infection control protocols.

Promote equality, diversity and inclusive care.