Nursery Nurse

Greet and receive patients, carers and other visitors to the ward/department in acourteous and compassionate manner, acting as a contact point for patients andcarers so that they are informed and provided with help appropriate to their needs. Orientate patients to the ward / department environment, providing appropriateverbal and written information to them about facilities and services. Provide and receive messages accurately in a way that this is understood by therecipient, referring issues to the most appropriate person where necessary. Thiscould be face to face, in writing or verbally and involve the use of photocopiers andcomputer systems. Attend ward meetings, taking notes as required and contributing to discussionsabout improvement of patient care. Respond to informal complaints by patients, relatives or carers in the course of dayto-day duties, in line with local policy and procedures and escalate concerns youare unable to resolve to an appropriate person where a degree of tact may berequired Escalate immediately any concerns regarding patient care to a more senior memberof staff Have courage to raise concerns regarding quality and patient safety