Booking and Admin Team Member

Main duties of the job Key Responsibilities Answer incoming telephone calls professionally and courteously. Manage patient enquiries and direct calls appropriately. Book, amend, and cancel patient appointments across PCN services. Maintain and monitor waiting lists, ensuring patients are offered appointments in a timely manner. Reorganise clinician and service rotas in response to leave, sickness, and service demand. Liaise with member practices, and other healthcare professionals within the PCN regarding appointment availability. Ensure patient information is accurately recorded and maintained on clinical systems. Contact patients regarding appointments, changes, and follow-up bookings. Support the wider team with general office duties as required. Work to NHS data protection, confidentiality, and information governance standards.