Assistant medical secretary

Dealing with telephone queries, checking patient information with clerical staff/patients. Communicating information verbally and in writing, routine information with patients and staff on, for example discharge, admission, transfer. May be barriers to understanding for example anxious patients, cultural differences, language or communication difficulties. Resolves problems, eg locating notes, appointment issues, follow up actions when responding to queries, escalating issues when necessary. Organises own workload/patient referral outcome actions to ensure services are delivered to meet internal and external quality/performance requirements.