Patient Advisor (St Helens Medical Centre)

Job Purpose

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the

Practice team Main Duties

To greet patients and visitors to the Practice and action face to face requests for appointments and other enquiries. To effectively signpost patients to the appropriate healthcare professional or service in line with our standard operating procedures. To process all incoming calls from patients and other stakeholders who make contact with the Practice. Actively signpost patients to the appropriate service or healthcare professional. Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text. Check ID for new patient registrations, and patients requesting or collecting documentation from the surgery. Register temporary residents, as per protocol. Adding patient correspondence onto the clinical system. Action incoming emails and tasks, responding in an appropriate manner. Take payment for private services and provide appropriate receipt to confirm payment. Effectively signpost all online consultation requests to the appropriate clinician, following our standard operating procedures. Manage all queries as necessary in an efficient manner. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Support all clinical staff with general tasks as requested (appropriate to role). Undertake all mandatory training and induction programmes. Participate in practice audits as directed by the management team. Support the Patient Advisor Team, providing cover during staff absences. Complete opening and closing procedures in accordance with the duty rota. General housekeeping (e.g. keeping reception and waiting areas tidy). Any other reasonable duties as necessary. Adhere to all aspects of Confidentiality. Adhere to all aspects of Health & Safety.