Customer Service Specialist

Customer Service Specialist

Department

Customer Contact Centre

Reports to

Contact Centre Manager

Location

Bromborough

Hours

08:30-17:00, Monday-Friday

Role Overview

At Panda, we value waste. We are looking for a Customer Service Specialist to join our Customer Contact Centre team.

This role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services.

This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential.

Key Responsibilities

As a Customer Service Specialist, you will

Handle inbound customer contacts through Panda’s contact centre phone lines, email and Live Chat

Provide accurate information and support customers with service-related queries

Guide customers through Panda’s digital tools, online services and processes

Manage customer complaints with empathy, ownership and professionalism

Maintain and update customer account records accurately in line with company procedures

Record actions taken and ensure customer information is kept up to date

Identify opportunities to improve the customer experience and share feedback with the wider team

Advocate for and educate customers on digital tools and self-service options

Work in line with relevant waste, service and compliance requirements

Support the wider contact centre team to deliver a professional, consistent and helpful service