Trade Counter Assistant

Job Advert

We are TradeChoice Carpet & Flooring!

Are you passionate about great customer service?

Do you enjoy talking to customers, solving problems and helping them find the products they need?

We're looking for a friendly and reliable Trade Counter Assistant to join our team at Bow. You'll be helping customers find the right products, processing orders, and giving customers and suppliers a warm welcome at our Trade Counter.

This is a varied role where you'll spend time serving customers, handling enquiries, supporting warehouse activities and helping to grow sales by building strong customer relationships.

What you'll be doing

• Serving customers in person and over the phone.
• Helping customers find the right products for their needs.
• Promoting products, offers and sales opportunities.
• Processing orders, enquiries and quotations accurately.
• Building relationships with new and existing customers.
• Supporting with deliveries, warehouse duties and branch administration.
• Handling customer queries and helping to resolve any issues.
• Supporting the branch team with day-to-day tasks.

What we're looking for

1. Experience in a customer service, sales, retail or trade counter role.

2. Friendly and confident communication skills.

3. A positive, customer-focused attitude.

4. Comfortable using computers and handling basic administration.

5. Good organisation skills and attention to detail.

6. Able to work on your own and as part of a team.

7. Comfortable working in a busy environment.

8. Knowledge of flooring products or the flooring industry would be an advantage.

Why join us?

You’ll be part of a friendly, supportive team in a role where no two days are the same. We offer ongoing training, opportunities for growth, and a chance to make a real impact with our customers.

What’s on offer

Financial benefits

Employee discount on flooring products, Company pension plan; Shopping/discount vouchers; FlexEarn – Flexible Pay on Demand; death in service cover of 3 x annual salary; Bike2Work scheme.

Reward and recognition

Star awards (monetary prize); star of the month scheme; long service awards.

Work-life balance

25 days’ holiday PLUS bank holidays; option to buy + 3 days holiday; long service holidays.

Health and wellbeing support

Employee assistance programme; 24/7 medical/GP helpline; healthcare support; mental health first aider scheme; healthcare cash plan.

Practical support

Free on-site parking; workwear and PPE provided.