Receptionist

• open up reception ensuring all is tidy and ready for the day;

• check any messages left on the switchboard during any closure period and pass on accordingly either by phone or email (caller to be contacted if messages unclear for more information), take switchboard off ‘voice mail’ for 8.30am start;

• check visitor daily meetings booked in online meeting room planner; staff on holiday/off site meetings/sickness etc. Important to keep daily record up-to-date throughout the day to ensure time not lost locating absent staff where this is known;

• meet and greet visitors and contact relevant member of staff ensuring all visitors sign in and are issued a badge and necessary Personal Protective Equipment (PPE) hi-viz vest, safety shoes etc;

• ensure courier deliveries signed for, recorded and distributed accordingly;

• pass on messages from callers and/or emails to relevant staff member;

• follow fire drill roll call process and regularly update staff names on listing;

• assist the post room with sending out bulletins/newsletters; making up folders ready for manuals and any other admin tasks to support the team which can be undertaken at the reception desk;

• change over switchboard to ‘voicemail’ at end of day. Clean phones. Check printer has sufficient paper in. Ensure whole area tidy for next day;

• turn both door operating controls to extreme left to ensure that no access from outside at end of each working day;

• report to line manager where there is any reason that service level agreements cannot be met;

• actively seek to support other members of the team during busy periods which may require you to undertake other duties not within your job description but are within other roles within the team, where you have received training to do so;