ICT Service Delivery Manager (FTC)

ICT Service Delivery Manager

Grade 8

£53,051 - £57,400

37 hours per week (Monday – Friday)

Fixed Term until 30th September 2028

Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham.

Do you have what it takes to lead ICT Service Delivery for an emergency service? We might be the perfect match!

Nottinghamshire Fire and Rescue Service are looking for an experienced ICT Service Delivery Manager to take charge of the ICT Service portfolio, helping us to deliver safer and more efficient ICT resources to protect the communities of Nottinghamshire.

This is a key role in our ICT team which will give the post holder the responsibility for ensuring the effective, reliable, and customer-focused delivery of ICT services across the organisation. Working closely with internal teams, projects, suppliers, and stakeholders, the role ensures that technology services meet NFRS's needs and support organisational priorities. This post is positioned within the ICT management team, giving the post holder the opportunity to work with other subject matter experts to plan, manage and continuously improve the ICT service at NFRS.

The postholder will lead service delivery activities, oversee service performance, and drive continuous improvement to enhance user experience and operational resilience. They will act as a key link between ICT and service users, ensuring clear communication, strong stakeholder relationships, and high levels of customer satisfaction.

If you have the passion to put your skills towards the goal of making our communities safer then we’d love to hear from you.

Key Responsibilities

• Lead and manage the delivery of high-quality ICT services that align with NFRS’s strategies and operational requirements.

• Lead and manage the ICT Service portfolio.

• Work with the ICT management team in the development of the NFRS IT service.

• The role will also include the opportunity for the successful candidate to develop their skills and knowledge, allowing them to undertake the following responsibilities:

o Act as the principle technical expert on emergency service’s specific technology including Firelink and ESN (Emergency Services Network).

o Take on the role of Operational Communications Tactical Advisor, providing operational and tactical advice and guidance on all aspects of the use of Airwave and mobile communications.