Underwriting Operations Assistant

Role Summary

The Underwriting Operations Assistant will support the Novus underwriting business by ensuring the accurate and timely processing of bordereaux, premium and claims funds, insurer reporting, and operational data. This is a detail-focused role, suited to someone who enjoys working with data and large volumes of information and takes pride in producing accurate, high-quality work.

The role will help maintain accurate operational and underwriting data and support the smooth processing of premium and claims transactions between clients, insurers, and the business.

Working closely with underwriting, finance, and operational teams, the role provides the opportunity to develop knowledge and experience across delegated authority, bordereaux management, insurer reporting, and operational controls within a fast-paced and growing underwriting environment.

Role Accountabilities

• Receive, validate, and process bordereaux submissions, ensuring data is complete, accurate, and successfully transferred into underwriting and operational systems.
• Investigate and resolve data discrepancies, validation failures, and processing issues to maintain data integrity across all platforms.
• Maintain accurate records of bordereaux activity, reporting status, and supporting documentation in line with audit and governance requirements.
• Support premium and claims cash management activities, including reconciliations, matching receipts, and resolving unmatched transactions.
• Produce and distribute insurer bordereaux and reporting in accordance with contractual and regulatory requirements, ensuring all deadlines are met.
• Monitor outstanding claims and support the collection and settlement of claims monies, working closely with insurers, brokers, and internal stakeholders.
• Administer premium and claims payments, ensuring transactions are processed accurately, efficiently, and within agreed service standards.
• Perform regular data quality checks, reconciliations, and control activities, identifying trends, risks, and opportunities for improvement.
• Contribute to operational excellence initiatives by supporting process enhancements, automation opportunities, and continuous improvement across the underwriting operations function.