Receptionist

Main Duties/Key Tasks

Provide a professional and efficient reception service, ensuring the main reception desk is covered at all times. Answer and manage incoming telephone calls, dealing with patient enquiries in a courteous and confidential manner. Book, amend, and cancel patient appointments in line with practice procedures. Undertake a range of general administrative duties to support the smooth running of the practice. Scan and accurately code both electronic and paper clinical correspondence in accordance with practice protocols and agreed timescales. Enter coded information into the practice clinical system where appropriate. Oversee the distribution of clinical results in line with practice protocols. Ensure all data entry is completed accurately and complies with current guidelines and procedures. Sort and organise patient records and correspondence in chronological order in preparation for summarisation. File paper records promptly and accurately once summarisation has been completed. Liaise with clinical staff regarding any coding queries or issues to ensure accuracy and continuity of patient records. Maintain patient confidentiality and comply with all relevant policies, procedures, and data protection requirements. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Manage data quality issues. Support the practice clinical audit program.