Booking Clerk | Liverpool University Hospitals NHS Foundation Trust

To provide a telephone booking service for all Outpatient referrals, to be able toorganise Outpatient appointments using initiative in sometimes complex situations toensure patients are seen within the Trust and Government target.

Register and validate all New referrals on Medway ensure accuracy checking alldetails and use Open Exeter to complete missing data, forward referrals to thedirectorates to be graded for priority.Routine/Soon referral letters should be Partially booked for the relevantConsultant/Clinic comments added (for booking guidance) and the referral lettersfiled in each Consultant folder.Send a letter to Routine/Soon patients who have been waiting for x number of weeksadvising them to contact the Patient Appointment Centre to arrange an appointment.Discharge daily any Patients that have not responded to their invite of appointmentletter.Once the patient has contacted the Centre, discuss with the patient a mutual datewhich is convenient, book appointment on the system, send an appointment letterand appropriate literature to the patient.Telephone Urgent patients and arrange a mutual date over a 5 week period, book theappointment on the system, file the referral letter and send an appointment letter andappropriate literature to the patient.

Sep 2021

Ensure Outpatient clinics are not overbooked.Problems solve any appointment issues, organise clinics and re-arrange existingappointments.All patients must be given three weeks’ notice of any appointment to comply with theDSCN07/2003 and a minimum of two different dates.Patients who contact advising that they wish to cancel their routine appointment,should be cancelled, update the Hospital Information System, and advise the patientthat they will be contacted when another date becomes available.Contact routine patients (Tail Gun) to offer late availability appointments, update theHospital Information System and advise the appropriate receptionist.Print daily Clinic lists for all clinics the following weekday, retrieve all referral lettersattach to the clinic lists and forward to the appropriate department.Frank Mail and assist with letter stuffer on rotationParticipate in any audits/surveys as necessary.Train and develop as appropriate.Arrange transport for patients in conjunction with the Ambulance Liaison Officer,following Trust policies.Provide support service (including cover for sickness and holidays) within thePatient Appointment Centre, dealing with any other ad hoc queries.Ensure that confidentiality of patient records is strictly maintained and comply withthe Data Protection Act.Work in close liaison with medical, nursing, clerical staff to provide an efficient andcourteous service.To comply with the Trust’s and Departmental Policies and ProceduresTo comply with all Health and Safety requirements within the Trust and ClinicalInformation Services Department.This job description is intended to be a general guide to the main duties andresponsibilities of the post and not a rigid, inflexible specification. It will be subject toamendment in the light of changing circumstances and following consultation with thepost holder. Staff will be expected to be adaptable to changing conditions and varietyof work.Service from the Department is maintained over 365 days of the year and it isexpected that everyone will provide cover for statutory and bank holidays.

Sep 2021

Clinical Governance / Quality.Organise Outpatient appointments using initiative in sometimes complex situations

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

1. Filing of test results appropriately in a timely manner.

2. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.

3. Retrieve, collect and book out case-notes as required.

4. Photocopying/faxing and all general office duties

5. Attend appropriate training, meetings and education sessions when required

6. Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.

7. Work with team leaders/secretaries/managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.

This advert closes on Monday 26 Oct 2026