Academy Administrator - Learning and Development

Key duties and responsibilities Act as a first point of contact for academy queries, managing inboxes and responding promptly. Provide administrative support across academy activities and projects. Coordinate and distribute academy communications, including newsletters and resources. Maintain and manage the LMS, including user setup, profile management and updates. Ensure data accuracy and alignment with organisational training requirements. Support system troubleshooting and liaise with external providers. Produce regular reports on training compliance, learner activity and performance. Support training needs analysis and workforce development planning. Coordinate internal and external training sessions, including logistics, bookings, learner communications and attendance tracking. Liaise with facilitators, educators and training providers to support effective delivery. Organise induction programmes, workshops and events. Provide practical support for training delivery (e.g. room setup, resources and technical assistance). Administer study leave and training participation records in line with policy. Support the evaluation of training through feedback and outcomes data. Coordinate learner pathways, including placements, apprenticeships, traineeships and work experience. Provide administrative support to apprenticeship and trainee programmes. Maintain learner records, competencies and audit trails. Support onboarding, compliance checks and documentation. Schedule supervision sessions, reviews and learner meetings. Manage learner queries, escalating as appropriate. Support learner feedback and continuous improvement processes. Support engagement with education providers, NHS partners and external stakeholders. Coordinate partnership meetings, communications and follow-up actions. Maintain accurate stakeholder records and contact information. Support the promotion and development of academy partnerships. Contribute to collaborative working across teams and ongoing projects. Maintain audit, quality assurance and compliance processes. Ensure accurate documentation and records for training and learner activity. Support reporting for internal and external reviews or inspections. Assist with maintaining policies, procedures and guidance. Support administration of training-related financial processes. Provide comprehensive administrative support to governance meetings and forums (including agendas, minutes and action tracking). Attend relevant meetings and forums, contributing to discussions and outputs as required. Monitor, track and follow up on actions arising from meetings, ensuring timely completion. Maintain academy communication channels (e.g. newsletters, extranet, social platforms). Ensure learning materials are up to date and accessible. Support promotional and engagement activities in collaboration with corporate teams. Maintain accurate records in line with GDPR and organisational policies. Promote equity, diversity and inclusion. Other duties Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.