About this role

CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION

Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a

Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.

COMPANY BACKGROUND

Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

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Deliver Exceptional Service

Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.

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Sales Dynamo

Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLING

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Motivated Team Player

Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.

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Innovate & Progress

Take the initiative to learn new things and provide suggestions for assisting the business growth.

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Feedback Champion

Embrace feedback enthusiastically, using it as a tool for growth.

CUSTOMER SERVICE REQUIREMENTS

Excellent communication skills
Customer focused
Self-motivated
Able to manage complaints professionally
Keen to drive business forward
Ideally experienced dealing with customers on the telephone
Passionate about helping people
Team player
Able to work in a fast-paced environment
Excellent PC skills
Problem solver
Patient
Able to work under pressure
Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm
Working 1 Saturday per month 9am-3pm
20 days holiday plus Bank Holidays
Onsite Parking
£26,500 - £30,000 plus commission
Fantastic opportunity to build a career
Excellent ongoing training and support
Fun days and events
Feel valued everyday

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency