PCN Pharmacy Technician

Main Duties and Responsibilities The postholder will work alongside the Practice Pharmacist and wider practice team to support the safe, effective and cost-efficient use of medicines across the practice.

Responsibilities will include

Repeat prescribing

Process and manage repeat prescription requests in accordance with practice policies, agreed protocols and prescribing procedures, identifying and escalating discrepancies or concerns.

Medicines reconciliation

Support medicines reconciliation following hospital discharge, transfers of care and other relevant changes to a patient's medication.

Medicines optimisation

Assist with medication reviews, ensuring patients receive appropriate medicines and identifying opportunities to improve treatment and adherence.

Prescription queries

Respond to routine medication-related queries within the scope of the role and refer clinical concerns to the Practice Pharmacist or an appropriate prescriber.

Medicines safety

Support the identification and management of medication-related risks, including high-risk medicines, drug interactions, contraindications and overdue monitoring, escalating concerns appropriately.

Patient support

Communicate with patients and carers regarding medicines, prescription processes and medication-related issues, providing information within professional competence.

Prescribing support

Undertake relevant searches, audits and reviews to identify patients requiring medication reviews, monitoring or follow-up.

Reducing medicines waste

Identify opportunities to reduce unnecessary prescribing and medicines waste, supporting the efficient use of NHS resources.

Liaison and coordination

Work collaboratively with GPs, pharmacists, practice staff, community pharmacies, hospital teams and other healthcare professionals to support continuity of care.

Clinical systems and records

Maintain accurate, timely and confidential patient records, ensuring medication information is updated appropriately on clinical systems.

Policies and procedures

Work in accordance with practice protocols, prescribing guidance, medicines management policies and relevant professional standards.

Quality improvement

Contribute to prescribing audits, service reviews and initiatives to improve medicines safety, prescribing quality and patient outcomes.

Professional development

Maintain GPhC registration, undertake relevant training and continuing professional development, and work within the limits of professional competence.

General Responsibilities The postholder will

Maintain patient confidentiality and comply with data protection requirements at all times. Adhere to infection prevention and control, health and safety, safeguarding and other relevant practice policies. Communicate professionally and effectively with patients, colleagues and external healthcare providers. Recognise the limits of their knowledge and competence and seek advice or escalate concerns when necessary. Participate in team meetings, training and service development activities as required. Undertake other reasonable duties appropriate to the role and level of responsibility.