Customer Service Representative

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Job Title

Customer Service Representative

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Location

Bridgwater

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Hourly Rate

£12.87 per hour

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Working hours

Monday to Friday 9am-5pm (1 hour paid break)

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Job Type

Temporary (Opportunity to go permanent)

About the Role

HRGO Recruitment is currently recruiting for a

Customer Service Representative to join our client, a leading retailer based in Bridgwater.

Our client supplies a wide range of tools, building materials, electrical products and plumbing essentials to customers across the UK and parts of Europe. We are looking for a friendly, motivated and customer-focused individual who can deliver excellent service and act as a positive first point of contact for the business.

If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the perfect opportunity for you!

Key Responsibilities

• Deliver excellent customer service by responding promptly and professionally to customer enquiries.
• Answer incoming calls and assist customers with a wide range of queries.
• Assess customer needs, make appropriate decisions and escalate issues when necessary.
• Manage telephone conversations while accurately updating customer records and maintaining relevant information.
• Liaise with internal teams and external stakeholders to resolve queries efficiently.
• Handle customer complaints professionally, working towards positive resolutions.
• Maintain a high standard of communication and ensure customers receive a helpful and reliable service.

What We're Looking For

• Excellent communication and interpersonal skills.
• Experience handling a high volume of inbound calls.
• A calm, professional and positive approach, particularly when working under pressure.
• Strong organisational skills and the ability to multitask effectively.
• A collaborative attitude and the ability to work well as part of a team.
• The ability to build and maintain positive working relationships.
• A customer-focused mindset with a proactive approach to resolving problems.

Interested? If you're passionate about customer service and ready for your next opportunity, we'd love to hear from you! Apply today and a consultant will be in contact.