Practice Manager

Key responsibilities 1. Leadership and management Provide strong, visible and approachable leadership across the practice. Work closely with the GP Partners to implement the practice vision, objectives and development plans. Lead and motivate the practice team, promoting a culture of teamwork, accountability and continuous improvement. Ensure staff understand their roles, responsibilities and practice objectives. Oversee recruitment, selection, induction, probation, appraisal, training and development. Manage staff performance in accordance with practice policies and employment legislation. Address conduct, capability, attendance and other employment matter appropriately. Promote staff wellbeing and a positive working environment. Develop effective communication across clinical, reception and administrative teams. 2. Operational management Take overall responsibility for the effective day-to-day running of the practice. Ensure appropriate staffing levels and skill mix are maintained. Monitor practice workflows and identify opportunities to improve efficiency. Work with clinical teams to develop effective systems for patient care and administration. Oversee reception and administrative processes. Ensure appropriate use of practice systems, including EMIS and digital access/triage systems. Support the implementation of new technology and changes to working practices. Ensure appropriate contingency arrangements are in place for periods of staff absence and unexpected operational pressures. 3. Governance, quality and CQC Maintain effective clinical and operational governance arrangements. Ensure the practice remains compliant with CQC requirements and relevant NHS standards. Coordinate preparation for CQC inspections and ensure actions are appropriately monitored and completed. Maintain and review practice policies and procedures. Ensure appropriate risk assessments and risk management systems are maintained. Oversee significant event reporting and learning. Support clinical and administrative audits and quality improvement initiatives. Ensure appropriate health and safety arrangements are in place. Work with the clinical team to promote patient safety and quality improvement. 4. NHS contracts and performance Support the GP Partners in meeting contractual and regulatory requirements. Oversee the administrative elements of QOF and other contractual requirements. Monitor practice performance and ensure appropriate action is taken where targets are not being achieved. Support delivery of enhanced services and locally commissioned services. Work collaboratively with the Primary Care Network and wider NHS organisations. Ensure relevant deadlines, submissions and reporting requirements are met. 5. Financial management Work with the GP Partners to support effective financial management. Assist with preparation and monitoring of practice budgets. Monitor expenditure and identify opportunities for cost efficiency. Authorise expenditure in accordance with agreed practice procedures. Monitor staffing costs and workforce requirements. Ensure appropriate invoices, payments and financial records are maintained. Support the practice to make effective use of available NHS and PCN resources. 6. Patient experience and access Promote a patient-centred culture throughout the practice. Monitor patient feedback, complaints, compliments and surveys. Ensure complaints are managed appropriately, sensitively and within required timescales. Identify opportunities to improve patient access and experience. Work with the team to improve communication with Springfield House's diverse patient population. Support patient engagement and involvement in service development. Monitor relevant patient experience data and develop improvement plans where required. 7. Workforce development Maintain an effective practice staffing structure. Identify training and development requirements. Ensure mandatory training is monitored and maintained. Support staff to undertake appropriate professional development. Maintain appropriate staff records and employment documentation. Ensure new staff receive an effective induction. Develop leadership capacity within the wider practice team. 8. Information governance and confidentiality Ensure compliance with information governance and data protection requirements. Promote appropriate confidentiality and information security practices. Ensure staff receive appropriate training. Work with the relevant practice leads to manage information governance incidents appropriately. Ensure patient and staff information is handled securely. 9. Premises, health and safety and equipment Oversee the effective management of practice premises. Ensure appropriate health and safety arrangements are maintained. Coordinate maintenance, repairs and contractor arrangements. Ensure appropriate fire safety, infection prevention and emergency procedures are in place. Ensure equipment is maintained, serviced and replaced appropriately. Work with relevant external contractors and organisations. 10. Partnership and external working

Develop effective working relationships with

GP Partners Clinical and administrative staff Primary Care Network colleagues ICB/NHS colleagues Community and voluntary sector organisations CQC and other regulatory bodies External suppliers and contractors Represent Springfield House Medical Centre professionally at relevant meetings and forums. 11. Service development and improvement Identify opportunities to improve the quality, efficiency and accessibility of practice services. Lead and support change projects. Use data, patient feedback and staff feedback to inform improvement. Evaluate the effectiveness of new systems and processes. Encourage staff at all levels to contribute ideas for improvement. Support the practice to respond positively to changes within primary care and the wider NHS. General responsibilities

The post holder will

Always maintain confidentiality. Comply with practice policies and procedures. Work within relevant legislation, NHS guidance and professional standards. Promote equality, diversity and inclusion. Maintain professional boundaries. Participate in appropriate training and development. Undertake other reasonable duties consistent with the responsibilities of the post. The duties outlined above are not exhaustive and may be reviewed and amended in consultation with the post holder to meet the changing needs of the practice. This job description will be reviewed periodically and may be amended following discussion with the post holder.