Receptionist

This role involves communicating professionally and effectively with patients, healthcare professionals, and external agencies face-to-face, over the telephone, via email, and through text messaging. The responsible for booking and managing appointments, signposting patients to the most appropriate healthcare service or professional, and providing a high standard of patient care and customer service. The position also includes a variety of administrative responsibilities, including scanning and accurately attaching documents to patient clinical records, processing incoming correspondence, supporting the achievement of Quality and Outcomes Framework (QOF) targets, and managing enquiries from external organisations and third-party agencies. Accuracy, confidentiality, and the ability to work efficiently in a busy environment are essential aspects of the role.