Operations Lead

The following are the core responsibilities of the Operations Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Individual Tasks Effective line management, direction and support of the Reception Team, the Care Co-ordinator Team and the Rota Co-ordinator, including appraisals, identifying opportunities for development and ensuring that their duties are performed effectively and to the required standard for both patients and internal teams Organising regular team meetings Promoting good working relationships with other teams and individuals in the organisation Supporting Reception and GP rota coordination in order to maintain safe staffing levels during periods of staff shortages and unexpected absences. Locum GP management Resolving complex rota queries In the absence of the Deputy Practice Manager, handling patient concerns when they attend on site or call into the Reception Team Investigating patient complaints related to own teams Co-ordinating medical student placements Project work on new systems and processes, guiding and supporting the team through implementation of these processes Organising induction for GPs and own team members Provision of performance data against Key Performance Indicators Undertaking audits related to own teams duties Ensuring that processes and systems in own teams are documented, made available, are fit for purpose, and are adhered to Regularly attending and contributing to the monthly Leads Meeting and reporting operational performance, pressures, and challenges Ensuring compliance and regulation within own team and supporting this across the organisation Any other reasonable task within the competency of the postholder