Senior Service Advisor

We are actively recruiting on behalf of our client for a Senior Service Advisor to join their well-established dealership in Blackpool. This Senior Service Advisor role offers a fantastic opportunity for an experienced automotive professional to enhance their career within a reputable organisation. The Senior Service Advisor will play a key role in delivering exceptional customer service and supporting the operational efficiency of the service department.

Benefits

• Competitive basic salary of £32,000 per annum, with an uncapped OTE of up to £38,000
• Permanent, full-time employment with 42 hours per week
• Opportunities for ongoing training and professional development through in-house brand programmes
• Clear pathways for career progression within the dealership
• Supportive and friendly team environment
• Working primarily Monday to Friday, with Saturday mornings on a rota basis
• A dynamic, customer-focused workplace with a well-known automotive brand

Duties of a

Senior Service Advisor

• Efficiently booking MOTs, services, and repairs in line with showroom capacity
• Advising customers on warranty coverage and upselling parts and accessories
• Coordinating with the Aftersales team to organise and schedule appointments based on workload demands
• Handling a high volume of customer inquiries via phone, email, and face-to-face interactions
• Keeping customers informed about vehicle progress and turnaround times
• Maintaining accurate customer records and updating systems with all bookings and interactions
• Providing a high standard of customer care throughout the service process

Requirements of a

Senior Service Advisor

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
• Excellent communication skills, particularly in building rapport and explaining technical information clearly
• Familiarity with Kerridge, ADP, or other dealer management systems is advantageous
• Strong organisational ability and capacity to work independently or within a team
• Passion for cars and delivering a first-class customer experience

If you meet the above criteria and are keen to elevate your career as a Senior Service Advisor, we would like to hear from you.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Blackpool and Lancashire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.