General Medical Administrator

The following are core responsibilities of a General Medical Administrator covering Medical Secretary role, there may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

Secretarial Duties

Referrals

• Accurately process and send referrals via the NHS e-Referral Service (e-RS), ensuring all necessary clinical information is included. - Monitor and track referral progress and follow up as needed to ensure timely patient care. Insurance Reports & Subject Access Requests (SA

Rs)

• Complete and return medical reports for insurance companies in line with legal and practice protocols. - Process Subject Access Requests in accordance with GDPR and data protection regulations. - Redact confidential third-party or non-relevant information where appropriate.

Clinical Liaison

• Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs. -Act as a point of contact for external providers and respond to administrative queries efficiently.

Administrative Duties

• Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses. - Maintain patient records and update clinical systems with relevant information.

Confidentiality & Compliance

• Handle all information with the highest level of confidentiality and professionalism. -Ensure compliance with data protection, clinical governance, and organisational policies. (

GDPR) Typing & Dictations

• Type clinical correspondence and documentation from digital dictation, ensuring accuracy, correct formatting, and use of medical terminology. -Prioritise urgent dictations and ensure timely completion.