Bank Receptionist

Responsibilities Provide a warm and professional welcome to all those arriving at the hospice Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone. Ensure all those entering the hospice are authorised and security procedures are followed Work closely with the nursing team to coordinate patient arrivals Communicate with all departments regarding visitor arrivals Liaise with third party providers to coordinate patient services e.g. funeral directors Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location Assist in an emergency situation following directions from the Nurse in Charge Handle incoming and outgoing post and deliveries efficiently Offer administrative support to clinical and office teams Coordinate with volunteers and colleagues to ensure consistent reception cover Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR Provide information on services and retail products and take payments Contribute to process improvements to reception processes or visitor experience Remain calm and composed in emotionally sensitive situations Ensure our values are followed at all times