Project Support Worker (12 Month Contract)

Contract

12-month fixed term funded post with potential funding for a further 2-years

Help people experiencing homelessness build more stable and independence futures

YMCA Leicestershire believes everyone has strengths, talents and the potential to thrive.

We are looking for warm, experienced and resilient Project Support Workers to join The Y Advice & Support Centre. You will welcome people experiencing homelessness and provide practical advice, person-centred support, helping them understand their options, access accommodation and specialist services, and make informed choices.

Working in a busy multi-agency hub, you will focus on “what’s strong”, rather than “what’s wrong”.

The role

Welcome visitors and help maintain a safe, calm and inclusive hub.

Identify needs and provide advice, guidance and signposting.

Support access to housing, emergency accommodation and welfare benefits.

Help with online applications and advocate for individuals when appropriate.

Connect people with health, mental health, substance use and outreach services.

Work with local authorities, health providers and voluntary-sectors partners.

Respond calmly to challenging situations while maintaining appropriate professional boundaries.

Keep accurate, confidential records and contribute to service monitoring.

What we offer

A supportive, values-led culture; regular supervision and professional development

6.6 week’s annual leave, including bank holidays (pro-rata), Birthday leave, service leave (pro-rata), company sick pay, pension and health cash plan, free on-site gym, menopause welfare leave, complimentary Y Theatre tickets and Blue Light card eligibility.

Appointment is subject to proof of eligibility to work in the UK, two satisfactory references and an enhanced DBS check.

About YMCA Leicestershire

YMCA Leicestershire is a vibrant charity offering supported accommodation for young people aged 16 - 25, homeless services, children’s residential care, sports facilities and The Y Theatre, Leicester’s oldest theatre. Our vision is for every young person to have a safe place to call home and the support they need to create lasting change in their lives.

Safeguarding Statement

We are dedicated to upholding best practices to ensure the safety and well-being of children, young people, and adults at risk. Our goal is to create an environment free from harm and abuse. If harm or abuse is identified or suspected, YMCA expects staff and volunteers to take appropriate action by responding and referring in line with our policies and operational procedures.

EDI Statement

At YMCA Leicestershire, we are committed to building an inclusive workplace that celebrates diversity and values the unique contribution of every individual. We welcome applications from people of all backgrounds, identities and experiences, and we are especially keen to hear from those who are currently underrepresented in our organisation and the wider charity sector.

We are dedicated to creating a safe and supportive environment where everyone feels respected, empowered, and able to thrive. If you require any adjustments to the recruitment process, please let us know and we will do our best to support you.

GDPR Statement

Applicants personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.