Admin & Clerical Officer Cardiopulmonary

Key Duties

Maintaining appointment lists via partial booking and timely booking of appointments to maximise department capacity Outcoming and coding all patient attendances on PAS Waiting list management and access to local and national wait list statistics to prioritise appointments in line with national waiting list targets. Liaise directly with directorate management team to expedite clinically urgent patient appointments and log wait patients to prevent breaches Registering referrals and communicating with clinical teams to triage and prioritise resources/appointments Liaise and exchange information with other departments, secretaries, staff within the Trust patients and carers. Work independently, managing, and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives, and carers. Answering the telephone, resolving patient/ patient relatives/ carers queries, receiving, and returning calls to Consultant Physicians, GPs, medical companies, and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Opening, sorting, distributing, and prioritizing daily post and Cardiopulmonary requests and reports. Competently use the various electronic Trust wide clinical systems including PAS, Bluespier, EZ Notes and ICE. Develop and maintain filing systems for patient and departmental correspondence

Training and Supervision

Train new members of staff in the admin & clerical departmental procedures. Undertake regular Trust mandatory training. Maintain continual professional development (CPD). Adhere to all Worcestershire Acute NHS Trust policies and procedures. In accordance with the Trusts Health and Safety, the post holder must take reasonable care of their own safety, and that of others who may be affected by their acts or admissions and co-operate with staff in performing and complying with any statutory duties or requirements.