Family Time Centre Manager

Children & Family Contact Centre Manager

Manage the day-to-day operation of a Family Time centre supporting the provision of supervised family time, supported family time and safe handovers for children and families following separation. Lead and support staff and volunteers, ensure safeguarding standards are met, oversee service delivery, manage records and reports, and maintain positive relationships with Families, local authorities, courts, and partner agencies.

Key Responsibilities

• Oversee daily centre operations and service delivery. With support from the duty coordinator.
• Ensure the safety and wellbeing of children and families.
• Manage, supervise, and support staff and volunteers.
• Handle safeguarding concerns, risk assessments, and case records.
• Liaise with local authorities, Cafcass, courts, and other agencies.
• Monitor service quality, performance, and compliance.
• Prepare reports, complete invoices, and maintain accurate records.
• Contribute to service development and continuous improvement.

Skills & Experience

• At least 3 years' experience working with children and families.
• Experience managing or supervising staff and/or volunteers.
• Strong understanding of safeguarding and child protection.
• Excellent communication, organisation, and decision-making skills.
• Experience assessing risk and managing sensitive situations.
• Competent in report writing, invoicing, and IT systems.

Personal Qualities

• Child-focused, professional, and resilient.
• Strong leadership and interpersonal skills.
• Able to work independently and as part of a team.
• Committed to equality, diversity, and inclusion.

This role is subject to an Enhanced DBS check, satisfactory references, and ongoing safeguarding requirements.

Our opening hours are below and shifts will be given across 5 days

Monday, Wednesday, Thursday : 09:30 – 18:00

Friday appointment only

Saturday

09:00 – 16:00

Sunday

09:00 – 13:00 after 13:00 is appointment only

We are closed on a Tuesday.