It Service Desk Analyst L2

What's involved with this role

Triumph Consultants are looking for a Service Desk Analyst to support Microsoft enterprise technologies and resolving more complex technical issues. Contract is for 6 months in Chichester.

It Service Desk Analyst L2

Pay Rate

£18.44 per hour PAYE

Hours per week

37, Monday – Friday, rotating shift between 08:00 - 18:00

Contract length

6 Months

Location

Chichester, West Sussex, PO19 1RQ

Hybrid Working after onboarding period

Successful candidates may have the opportunity to apply for permanent positions in the future.

Key requirements

Approximately 2-5 years' experience within IT Service Desk, Desktop Support, Technical Support or IT Operations environments.

Strong troubleshooting experience across Microsoft 365, Windows, Active Directory and endpoint technologies.

Experience supporting user lifecycle activities, identity management and access administration.

Experience investigating and resolving technical incidents independently.

Experience using enterprise ITSM platforms and experience with Microsoft 365, Microsoft Entra ID, Microsoft Intune, Active Directory, Windows desktop support, Hardware and software troubleshooting, Remote support, Networking and connectivity troubleshooting

Key responsibilities

Provide second-line support for incidents, service requests and technical issues escalated from first-line support teams.

Diagnose and resolve issues relating to Microsoft 365, Active Directory, Microsoft Intune, device management, identity and access management, endpoint technologies and business applications.

Work closely with resolver groups, suppliers and technical specialists to restore services and minimise business disruption.

Provide technical guidance and mentoring to Level 1 analysts whilst supporting service improvement activities, problem management investigations and knowledge article development.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

West Sussex 5307684

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

5307684

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.