Administration and Secretarial

To provide general secretarial support to clinicians involving word processing and audio typing skills with general clerical work. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide an efficient audio, copy typing and service for Clinicians and Health Professionals as required. This includes the typing of letters, reports, patient referrals, emails, etc in an accurate and quality manner. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/ insurance records File patient records and correspondence in patient medical records To receive incoming and initiate outgoing telephone calls in an efficient and pleasant manner to facilitate timely and appropriate communications with others, taking messages and forwarding accurately to the correct person in the Primary Health Care Team and dealing with appropriate queries Maintain the computer clinical system in an accurate and secure manner. Maintain appointment system; liaise with GPs and other staff as necessary. To assist with the gathering of statistics and information when requires. To receive and dispatch mail and maintain a pending system Photocopying/emailing/filing as requested Scanning of documents efficiently To manage process for deducting deceased patients Any other duties as appropriate to the post as requested by the Office Manager/Practice Manager/Partners