PerkinElmer
REQ-058233 Lab Support Services Manager
SG1 2NY
Key information
- Pay
- Salary not listed
- Hours
- Full-time
- Contract
- Permanent
- Workplace arrangement
- On-site
- Posted date
- 8 Oct 2026
- Closing date
- 7 Nov 2026
About this role
The role will be based on-site, at a customer in the pharmaceutical industry, in Stevenage, UK. The Lab Support Services Manager is responsible for the management of the Lab Services team, focusing on chemical management, materials management, and the central storage facility service. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer’s organization.
Job responsibilities
Act as supervisor to team members and provide coaching, performance review, and other administrative functions.
Lead the lab services team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvent.
Interface with key customer contacts to ensure KIPs are being hit and customer satisfaction is at a high-level.
Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.
This is a working leadership role; therefore, it is important that the leader can perform all necessary functions of the lab services team as needed.
To work with customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
o work in collaboration with customer line safety representatives to ensure a high level of safety is maintained.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
To coordinate periodic review of service level agreement contracted tasks with all relevant groups (customer lines, management, etc.).
Responsible for the coordination of training.
Ability to travel regionally as required, up to 20%.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.