Reception Coordinator

Job Responsibilities The Reception Coordinator will work under the direct supervision of the Operations Lead and in accordance with Practice policies and procedures. We welcome applications from experienced GP Receptionists, Care Navigators, Administrators and existing Reception Coordinators. This role provides an excellent opportunity for someone looking to develop their leadership and coordination skills within a supportive Practice environment. The role is responsible for supporting and coordinating the day-to-day management of the reception and administration functions, ensuring a high-quality service is delivered to patients and staff.

Key Responsibilities The postholder will

Oversee the day-to-day delivery of an effective reception service, ensuring appropriate staffing levels and delegation of duties across the team. Support the management of reception and administrative staff, providing guidance and day-to-day operational support. Work with the Operations Lead to coordinate annual leave arrangements, staff rotas and sickness cover. Assist with the development of supervisory and coordination processes within the reception team. Oversee and support the delivery of administrative systems and processes, including document scanning, coding and the processing of reports. Assist with the administration of quality improvement programmes, audits and practice incentive schemes. Ensure prescription-related administrative processes are managed in accordance with Practice procedures and in liaison with the Clinical Pharmacist. Ensure new reception staff receive appropriate induction, training and support. Assist with the management of patient concerns and complaints where appropriate. Support the management of surgery alterations, cancellations and emergency operational arrangements. Identify opportunities to improve systems and processes and make recommendations to the Operations Lead.