Insurance and Claims Assistant

Derbyshire County Council

Closing date

25 October 2026

Insurance and Claims Assistant Opportunity

We're looking for a motivated and enthusiastic individual to join our Corporate Insurance Team as an Insurance and Claims Assistant. This is an exciting opportunity to develop your expertise in a varied role, managing a range of insurance claims and supporting the Council's wider insurance activities.

Working within a supportive and professional team, you'll investigate claims, protect the Council's interests and provide excellent service to claimants and stakeholders. You'll also undertake a range of insurance and administrative duties that support the effective delivery of the Council's insurance programme.

What you'll be doing

• Managing a caseload of public liability claims, including highways-related property damage claims, together with other low value liability claims. Assistance with motor and own property damage claims.
• Investigating claims by reviewing records, maintenance information, incident reports and other relevant evidence.
• Assessing liability and preparing recommendations in line with Council procedures and relevant legislation.
• Liaising with claimants, solicitors, insurers, contractors and Council services.
• Drafting correspondence and responding to enquiries.
• Supporting the administration of the Council's insurance programme, including providing advice and maintaining records.
• Processing claims payments and recoveries.
• Providing general administrative support to the Insurance Team.

What we're looking for

We're looking for an organised and customer-focused individual with experience in claims handling, insurance, administration, customer services, business support or a similar environment.

You'll have strong communication and organisational skills, attention to detail and the ability to analyse information and make sound decisions. You'll also be comfortable managing a varied workload and working with a wide range of stakeholders.

Why join us?

• Develop specialist knowledge across a broad range of insurance claims.
• Gain experience across a broad range of insurance activities.
• Work within a supportive and knowledgeable team.
• Access learning and development opportunities.
• Help protect public funds while delivering fair outcomes for claimants and the Council.

Support & Benefits

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Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service): Ensuring a healthy work-life balance.

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Flexi Time Scheme

Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.

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Wellbeing Support Framework

Includes OH physician services, physiotherapy, CBT, and in-house counselling.

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Employee Wellbeing Support

Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.

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Training and Development

Opportunities for professional qualifications and ongoing training.

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Cycle to Work Scheme

Promoting a healthy lifestyle.

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Our Derbyshire Rewards

a package of benefits and discounts.

• & much more

If you would like an informal discussion about the opportunity, please contact

Amy Boudoukhan, Assistant Insurance Manager,

amy.boudoukhan@derbyshire.gov.uk

• Provisional Interview dates – week commencing 2

nd November 2026