Tian Tian Market - Shop Assistant- West London Area

Job Title

Shop Assistant

Location

West London Stores - Ealing, White City, Wembley and North Acton

Pay

£12.21 per hour

Contract

Variable hours, up to 40 hours per week across 5 days

About Tian Tian Market

Tian Tian Market is a leading Asian food retailer, offering a wide range of East and South-East Asian products. We are building a strong, dynamic team and are looking for individuals who are fast, efficient, and passionate about customer service, with the potential to develop into leadership roles.

What You’ll Do

Provide a high level of customer service to all customers

Serve customers and process cash and card payments accurately

Assist shoppers in locating products and provide knowledgeable, friendly support

Keep shelves stocked and organised efficiently, including handling large deliveries

Conduct stock checks and manage product rotation to minimise waste

Support promotional activities and maintain visual merchandising standards

Maintain a safe, clean, and secure store environment

Follow instructions from supervisors and report operational issues promptly

Work as part of a strong team, helping colleagues and contributing to a positive store culture

Who We’re Looking For

Customer-focused and task-driven individuals

Comfortable serving both Chinese-speaking and local customers

Fast, efficient, and reliable in completing daily tasks

Team-oriented and ready to help colleagues succeed

Previous retail or customer service experience (essential)

Bilingual in Mandarin and English (desirable)

Familiarity with East & South-East Asian foods (desirable)

Right to work in the UK

What We Offer

Competitive pay of £12.21 per hour

Staff discount on products

Company pension and referral scheme

Opportunities for promotion into Senior Shop Assistant or Store Supervisor roles

On-the-job training to develop your skills and progress your career

Recruitment Process

Face-to-face interview

One-hour trial shift at our Canary Wharf store

Employment subject to references and successful completion of the trial

Job Types

Part-time, Permanent

Benefits

Company pension

Referral programme

Store discount

Ability to commute/relocate

London

reliably commute or plan to relocate before starting work (preferred)

Application question(s)

Do you have an interest & knowledge of South East & East Asian food products?

Are you able to receive large stock deliveries efficiently?

Are you applying for West, Central or East London stores?

Are you available to work peak time hours (Weekends & evenings is essential)?

Experience

Supermarket Retail

1 year (preferred)

Customer service

1 year (preferred)

Language

Mandarin (preferred)

English (required)

Work authorisation

United Kingdom (required)

Willingness to travel

25% (preferred)

Work Location

In person

Job Types

Full-time, Part-time

Benefits

Discounted or free food

Application question(s)

Do you have an interest in South East & East Asian food products?

Experience

Retail/Customer Service

1 year (preferred)

Work Location

In person