Telephonist

Telephone calls are answered promptly and clearly and in line with the practice protocol Calls are answered clearly, simply and with warmth, conveying accurate information to the caller Deal with in-coming calls and pass on the appropriate information to the relevant personnel which will include appointment requests, follow ups, test results to name just a few of the types of enquiry Confidentiality is maintained at all times Make external calls on behalf of the Practice to patients and external agencies to pass on messages on behalf of the clinical team To use the computer to check records, and enter information on the computer as appropriate Attend practice staff meetings as requested and whenever possible The duties listed above may change in the light of developments within the practice and are subject to review. Implementation of any changes will be by mutual consent. To work together with the other staff to ensure the smooth running of the practice To cover other Telephonists holidays as per rota. To learn and implement new procedures as appropriate