Telephone Operations Interviewer

About the job

This is a great opportunity to join our team as a Telephone Interviewer working for the Office for National Statistics. As a Telephone Interviewer carrying out official surveys you will be helping to inform both local and national Government.

The role will start with 4 weeks of Training to gain all the necessary skills needed to deliver the job.

Week 1

Training from 9 AM to 5 PM, Monday to Friday, in the office.

Weeks 2-4

Training in a shift pattern, also in the office.

Hybrid working is available after training.

Interviewers work a variety of shifts interviewing the general public, who have been randomly selected and pre notified. A computer-based system is used to allocate interviewers work and interviews are conducted by following a pre-scripted questionnaire.

Interviewers are given full training in how to interview using the ONS Survey questionnaires, standard methods or interviewing and techniques on gaining cooperation from respondents.

This is an exciting opportunity to join a modern, innovative and inclusive team as a Telephone Interviewer working for the Office for National Statistics via AMS. As a Telephone Interviewer carrying out official surveys you will helping to inform Government about the state of the nation.

Available Shift Patterns

You would be able to choose your own regular shift pattern within the available working hours of Monday to Friday, 11:00am to 6:00pm. Ideally, your availability would include Monday to Wednesday, as these are our busiest days.

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Minimum weekly hours

24 hours

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Maximum weekly hours

32.5 hours

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Working hours

Between 09

00am and 8:00pm, Monday to Friday (30 min unpaid lunch for shifts over 4 hours)

• No evening or weekend working required

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Shortest shift available

4 hours with no break (for example, 11:00am to 3:00pm)