The Housing Network
Business Analyst
LU1 3LU
Key information
- Pay
- £45,000 to £50,000 a year
- Hours
- Full-time
- Contract
- Permanent
- Posted date
- 6 Oct 2026
- Closing date
- 5 Nov 2026
About this role
Business Analyst
Salary
£45,000 - £50,000 Per Annum
Location
Luton, Head Office
Working Hours
Monday - Friday, 09:00 - 17:30
What you will be doing
- Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
- Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
- Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
- Develop and maintain process documentation, standard operating procedures (SOPs), user guides and knowledge resources.
- Support system and process change projects, including impact assessments, business cases and implementation planning.
- Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
- Support adoption of new processes and systems through training, communications, user support and continuous improvement activities
Who we are looking for
- Experience in a Business Analyst, process improvement, change or operational analysis role
- Experience gathering and documenting requirements through interviews and workshops
- Experience producing process maps, workflows, SOPs or user guidance
- Experience supporting change implementation, testing or system improvement
- Strong analytical, written and organisational capability
- Social, supported or wider housing-sector experience
(Desirable)
- Experience with housing management, CRM, ERP or other operational systems
(Desirable)
Skillset
- Curious, structured and evidence-led approach
- Strong attention to detail and document control
- Ability to facilitate discussions and challenge constructively
- Practical problem solving and sound judgement
- Ability to manage several workstreams while maintaining quality
What you'll receive
- Salary - £45,000 - £50,000 Per Annum
- 23 Days of Annual Leave
- Simplyhealth Package
- Blue Light Card
- Cycle to Work Scheme
- Employee Referral Scheme