About this role

Come and make a difference at Karbon

as a Customer Relationship Advisor

We’re looking for a passionate and skilled individuals to join

to join our Customer Relationship Team as Customer Relationship Advisors

This is an exciting opportunity to support our customers with queries across multiple channels and make a real difference in their experience with Karbon Homes.

About The Role

Our Customer Relationship Team is the first point of contact for our customers, and we pride ourselves on delivering excellent service. As a Customer Relationship Advisor, you’ll handle a wide range of customer enquiries, expertly triaging issues, resolving queries at first contact where possible, and escalating complaints in line with our policy.

You’ll play a key role in

Providing knowledgeable, efficient, and customer-focused support

Logging and de-escalating complaints

Liaising with colleagues across the business to ensure a first-class service

About You

We’re looking for individuals who

Thrive under pressure and enjoy working collaboratively

Have experience in customer service, objection handling, and problem solving

Communicate effectively across various channels

Are committed to resolving customer issues at the first point of contact

Working With us

You’ll be joining a supportive and dynamic team led by

Claire Cherry, Head of Customer Relations

. If you’d like to know more about the role, feel free to reach out to

Debbie Toon

debbie.toon@karbonhomes.co.uk

Key Details

Customer Relationship Advisor – permanent role

Salary is £27,755 per annum

Location

Hybrid - home working and office-based in Stanley or Gosforth (attendance required when necessary)

Training – 2 weeks in-office training at Stanley

Workspace Requirements

Quiet, dedicated home workspace with reliable internet

37 Hours per week with agile working between the hours of 8am – 6pm.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including

26 days annual leave (rising to 31 after 3 years)

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Access to funding for qualifications, conferences, and learning events

Ready to Apply?

If this sounds like the role for you, apply now via our website:–

https://www.karbonhomes.co.uk/careers/

Key dates

Closing date for applications

Sunday 25 October 2026

We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply!

Interview date

Week commencing 2 November 2026

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at

recruitment@karbonhomes.co.uk

Customer Relationship Advisor