Band 5 Front of House Manager | Royal Free London NHS Foundation Trust

Operationally manage allocated front of house reception teams.

Work in partnership with the Outpatient Matron to ensure both nursing and administration resources and structures deliver optimum patient flows in the main outpatient area, making recommendations to the Operations Manager on workforce allocation and skill mix.

Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practice

Ensure that the Trust delivers excellent outpatient care by supporting implementation of a rolling customer care training programme for all reception staff and performance management against these standards and maintenance of clean and presentable outpatient waiting and clinical areas in main outpatients.

Please note that this role does not meet the requirements for sponsorship under the Skilled Worker visa route. Sponsorship is therefore not available for this position.

Applicants who require visa sponsorship to work in the UK are advised not to apply, as we will be unable to provide sponsorship for this role'.

****Previous applicants need not apply as will not be invited to interview****

Adhere to roles and responsibilities of Band 5 Front of House Manager

Operationally manage allocated front of house reception teams.

Work in partnership with the outpatient nursing colleagues to ensure

both nursing and administration resources and structures deliver

optimum patient flows in the outpatient area, making recommendations

to the Service Manager on workforce allocation and skill mix.

Train, support and performance manage allocated staff to ensure Trust

Cerner Outpatient operational processes are embedded in staff

practice

'The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

This advert closes on Tuesday 20 Oct 2026