Corporate Receptionist

Competitive Salary | Part-Time Position - 21 hours

Accountabilities and Key Activities

-Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.

-Act as the central point of contact for clients, visitors, contractors, and service providers.

-Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.

-Operate the switchboard, answer calls promptly, and direct enquiries appropriately.

-Manage shared inboxes and respond to emails professionally and efficiently.

-Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.

-Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.

-Handle guest and customer enquiries, resolving issues where possible or escalating appropriately.

-Process and maintain records, reports, databases, and electronic filing systems accurately.

-Manage incoming and outgoing post, couriers, and associated administrative processes.

-Support audit activities through the collation and preparation of required documentation.

-Build and maintain positive relationships with clients and stakeholders, understanding individual requirements and expectations.

-Maintain knowledge of local amenities, transport links, parking, hotels, and restaurants to support customer enquiries.

-Work collaboratively with colleagues to ensure a seamless and consistent service.

-Identify opportunities to improve processes, systems, and administrative efficiency.

-Adhere to all company policies, procedures, security requirements, and grooming standards.

-Provide flexible support across the wider site team and undertake any other reasonable duties as required.

What We Are Looking For

Qualifications and Experience

-Proven experience delivering high-quality customer service.

-Previous reception, hospitality, customer service, or administrative experience preferred.

-Experience working in a professional office or corporate environment is desirable.

-Knowledge of desk booking systems is advantageous but not essential.

-Competent in Microsoft Office applications, including Outlook, Word, and Excel.

-Strong written and verbal communication skills.

-Ability to work independently and as part of a team.

-Experience handling multiple priorities in a busy environment.

-SIA license desirable but not essential.

Personal Attributes

-Professional, approachable, and customer-focused.

-Well-presented, adhering to company appearance and grooming standards.

-Organised with strong attention to detail.

-Able to prioritise workload and manage competing demands effectively.

-Flexible and adaptable in response to changing business needs.

-Confident interacting with stakeholders at all levels.

-Committed to continuous learning and development, including undertaking additional training where required.