Guest Services Receptionist

Be the face of our Guest Services experience in Cadder.

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Do you love providing excellent customer service and putting customer and clients at the front of all you do?

Cadder Depot, 2 Cadder Lane, BishopbriggsG64 1FSMonday - Friday 0800 - 1700£13.45 an hour

Day to day duties will include

-To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.

-Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.

-Responding to the Reception Inbox making sure all emails are replied to in a timely manner.

-Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).

-Being the representative on behalf of the team for the engagement team.

-Collating and ordering lunches from catering suppliers for each classroom.

-Maintain up to date health and safety folders, with direction from the regional front of house manager.

-Co - ordinate the general running's of the building including kitchen and break out room checks to insure they are kept clean and tidy.

-Promote a culture of safety, security and wellbeing while delivering outstanding customer service.

-Identify opportunities to continually enhance the guest and employee experience.

What We're Looking For

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

You'll have

-Experience in hospitality, front of house, customer service or reception environments.

-A passion for creating positive experiences and memorable moments.

-Excellent communication and relationship-building skills.

-A naturally warm, confident and professional approach.

-Confidence using Microsoft Office and workplace technology.

-A proactive mindset with a willingness to take ownership and solve problems.

If this sounds like you, then we want to hear from you!