Deputy Practice Manager

Human Resources Assist with recruitment, including references, contracts and job descriptions. Coordinate staff inductions and IT starter set-up. Support appraisals and probationary reviews in line with Practice procedures. Support absence management and annual leave processes. Assist with HR and investigation meetings. Process staff leavers and associated documentation. Maintain accurate staff records, including training and compliance information. Practice Operations Support the Practice Manager with the effective day-to-day operation of the Practice. Deal with lower-level patient complaints and support the Practice's complaints process. Coordinate estates and maintenance issues. Assist with IT and telephone system queries. Manage Practice Smartcards and related administration. Support the planning and delivery of the annual flu programme. Assist with the implementation of Enhanced Services and contractual requirements. Support TARGET planning and associated Practice activity. Attend Partners', Nurse and Clinical meetings and PCN meetings, as required. Attend relevant external meetings on behalf of the Practice. Quality, Compliance and Data Assist with CQC compliance and ongoing preparation for inspection. Support QOF oversight, including data quality and coding queries. Maintain staff training records and monitor outstanding requirements. Complete and submit the annual complaints return. Complete and submit the Data Quality Toolkit. Submit the annual workforce tool and other relevant Practice returns. Finance and Claims Work with the Practice Manager and support managers to ensure claims are accurate and submitted within the required timescales. This list is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.