Customer Service Team Leader

We are currently looking for a Customer Service Team Leader/Supervisor to join our UK Customer Service Team based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of this role is to help ensure the organisation is delivering prompt, courteous and efficient customer service at all times.

If you are an enthusiastic person, who has experience in leading a team and delivering excellent customer service, we would love to hear from you!

Type of Contract

Full Time, Permanent

Starting Salary

£29,500 per annum (DOE) + up to £2400 per year in KPI related incentives

Working Hours

Monday to Friday - 8.00am to 5.00pm (1 in 4 weeks evening shift of 10.30am to 7.00pm)

Benefits of working at Acorn

Induction and training programme

Investors in People award

Healthcare and pension provisions

Free on-site parking

Excellent transport links to Leeds, Bradford, and Skipton

Cycle to work scheme

Company Events

On site Canteen (Subsidised food)

Gym Membership discounts

Health & wellbeing programme

Key responsibilities include

Monitoring all calls coming into the department by hitting and maintaining the KPI target (includes the running of reports and walking across the floor to make sure all coordinators are active)

Conducting performance reviews and monthly 1-to-1's

Listening to calls live to identify and provide training in areas of customer service delivery

Working closely with the other Team Leaders to reduce and prevent complaints

Ensuring that the team follow through company policies and procedures

Working closely with higher management to implement and oversee new ideas and processes

Ensuring all office staff have the relevant skill set to succeed

Identifying and resolve problems that affect the customer service quality and efficiency

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide

Unity Working together as one team

Integrity Acting responsibly and honestly to deliver on our promises

Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers

Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend

Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note

this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.