Property Standards Officer

Property Standards Officer Main Duties

Customers

Liaise with customers in an understanding and professional manner

Arrange inspections and repair works where required taking into account the needs of the customer and any vulnerabilities

Ensure customers are kept informed until case completion and act as the main point of contact

Support with other relevant customer contacts as and when required

Case Work

Act as the first point of contact for all Awaab’s Law-related reports, including damp and mould cases

Log, monitor and manage cases to ensure compliance with statutory and internal timescales

Maintain accurate, up-to-date records on housing management and compliance systems

Arrange inspections, remedial works, follow-up visits and customer communications

Ensure all cases are completed successfully, and targets are adhered to at each stage in line with legal timeframes

Ensure all work is carried out in line with data protection and safeguarding requirements

Collaborate with surveyors, contractors, repairs team and other internal departments to progress cases

Performance

Track contractor performance and escalate delays or risks to internal teams

Prepare case updates, performance reports and information to management

Attend regular meetings to discuss performance and provide updates on case work

Support audits, regulatory reviews and internal investigations where required

Keep up to date with legislation changes and ensure it is reflected in company procedures

Undertake any other duties to achieve personal, team and organisational objectives following consultation with the group housing manager