Front of House Apprentice

Daily Responsibilities

• Welcome customers and provide a warm, friendly service
• Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device
• Help customers choose from the food and drink menu
• Answer questions about ingredients, allergens, and intolerances using the café's ingredient catalogue
• Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes
• Assign table numbers to support kitchen and front‑of‑house service
• Prepare hot and cold beverages following company recipes
• Serve drinks and counter food such as cakes, pastries, and retail items
• Process payments (cash and contactless)
• Keep the barista station, counter, and service areas clean and organised
• Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items
• Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs
• Follow food safety, hygiene, and health & safety procedures
• Communicate order changes to the kitchen
• Update customers if there are delays with drinks or hot food
• Clean and wipe down tables between customers.
• Share customer feedback with the management team

Additional Duties

• Light kitchen work during some shifts, preparing simple hot and cold dishes from the Breakfast and Lunch menus
• Following assembly instructions to prepare meals consistently and safely
• Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purpose